How Dispatching Works
After a Work Order is created, Motili looks for available contractors by dispatching it. If the property is occupied, the tenant picks 3 time slots for the work to be done. The Work Order then contains those 3 time slots. When you accept the job, you can choose the most convenient time slot for you.
Troubleshooting
- Why am I not getting notifications about jobs?
In your company's Team tab, edit the team member and select the Dispatch check box. To enable notification for all jobs for all technicians, select the Back Office check box. See Change Job Notifications. - One of my technicians doesn't want emails about new jobs; only text notifications. How do I do that?
In your company's Team tab, edit the team member and deselect the Dispatch and Back Office check boxes for the email account. Ensure that Phone (SMS) check box is selected and the Dispatch and Back Office check boxes are selected. See Change Job Notifications.
